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We will dispatch all orders same day that are placed before 12:30 pm EST. All orders placed after this time would be dispatched the next working day. Once orders placed over the weekend (Saturday – Sunday) would be dispatched on Monday.

Frequently Asked Questions About Shipping And Returns:

QUESTION 01: DO YOU SHIP TO MY PLACE?

We ship to all the States in the United States, USA territories, as well as the countries and regions all over the world where USPS, UPS, as well as FedEx could safely deliver your packages. To be more specific, we almost could ship to every place in North and South America, the European Union as well as the Middle East, Central America, East Europe, Asia, and Africa. And if the place address you type can not be delivered we would inform you of that. Generally speaking, that seldom happens.

When you place an order, we will estimate delivery dates for you based on the availability of your goods and the shipping selections you select. Typically, the default shipping we use is USPS, UPS, and FedEx. And if you need other shipping methods, you can leave your message on the payment page, or contact us via Email or Skype. Depending on the shipping provider you select, shipping date estimates might show up on the shipping quotes page. Usually, the delivery time will not take over a fortnight. However, we highly recommend you select the default shipping method cause the delivery time even will not take more than 4 days.

Please also note that all the orders you place on our website are free shipping. Unlike 99% of magnets providers on the other websites.

As you can see that since magnets are special commodities, you should aware that in some case scenarios we might change the shipping courier from USPS to UPS just in order to have your order delivered safely.

QUESTION 02: WHAT IS YOUR RETURN POLICY?

You might return new, undamaged items within 15 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our mistake that contains you received an incorrect, damaged, or defective item, etc. After 15 days and up to 30 days, then a 15% restocking charge will be applied. Please notice that we will not take any returns after 30 days of delivery.

If you want to get the full refund of your purchase, the returned items have to be in the original, undamaged conditions. If you decide to send the magnets back, it is vital to pack them with sufficient and sturdy stuffing material around the magnets in order to prevent damages during transportation, just like us to deliver the items to you since the magnets might attract to the shipping truck and probably get lost or damaged.

We highly recommend using UPS or FedEx as the shipping method and claim enough insurance. DIYMAGNETS is not responsible for any shipping damages or losses that happened during the transportation when they are shipped back.

Once we receive the returns we will check the product conditions and then make the refund accordingly.

And you should expect to receive your refund within four weeks of offering your package to the return shipper, but, in many cases, you will receive a refund more quickly. The time period includes the transit time for us to receive your return from the shipper, this usually takes 5 to 10 business days, the time it takes us to process your return quest once we receive it, this typically takes 3 to 5 business days, and the time it takes your bank to process our refund request, that usually takes 5 to 10 business days.

QUESTION 03: HOW CAN I MAKE A RETURN REQUEST?

(01.) If you already made the purchase with an online account, you can log into your account and then click the link Completed Orders on the left of the screen. Select your reason for the return and then click the button and then SUBMIT RETURN REQUEST.

(02.) If you made the purchase anonymously, then please Contact Us with your order number and details about the product you would like to return. And we promise we will respond quickly with instructions on how to return items in your order.

QUESTION 04: HOW MUCH DOES THE SHIPPING COST?

Unlike other websites, our website gives free shipping to all around the world. Whether you are in South America, Asia, or Africa, we will never charge you extra for the different locations you are in. Therefore, all you need to do is just place your order on your phone and wait for the product delivery. We use free shipping is just we want to offer the best shopping experience for all clients. And we offer free shipping does not mean the product quality will be affected and that never happens. Some places might not support USPS, UPS, and FedEx, do not worry about that, we will find the best and the most reliable shipper to deliver our products to you.

QUESTION 05: HOW MANY DAYS DOES IT TAKE FOR MY ORDER TO ARRIVE?

Number of Days to Arrive = Number of Days of Processing + Number of Days in Transit

Number of Days of Processing is the number of days we take to handle your order. More than 99.5% of orders will take one business day to get ready. If we can not process your order within one business day we would contact you in advance. Since we do not operate on weekends, the orders placed on Friday and weekends might need up to two business days.

The number of Days in Transit is what the carrier takes to deliver the order to you once it is picked up. It mainly depends on the carrier and the shipping method you select. Typically, that time will not take more than 15 days.

QUESTION 06: HOW TO SHIP MAGNETS SAFELY? AND HOW TO SHIP MAGNETS BY AIR SAFELY?

In order to avoid magnets attract to the shipping truck or some handling equipment during transportation, all magnets have to be well packed to stay in the middle of the shipping box so it will not attract to these facilities through the wall of the carton box and then get lost. The basic method is to use light and sturdy material to wrap the magnets around and then set them in the middle of the box. Typically, we use whiteboard plus EPE foam, blister box, or EPE foam which will not become slack during the transit. The stronger the magnets, the more sturdy the material needs to be and so is the thicker the wrap.

Keep in mind that ship magnets by air needs to follow FAA regulations to avoid interfering with the airplane navigation system. The modern airplane might not be influenced by the magnetic field caused by the permanent magnets, however, you never know what kind of airplane will be used to carry your magnets, therefore, follow FAA regulation is needed.

One of the FAA regulations asks the Gauss rating of a parcel should be less than 0.0525 Gauss from 15 feet away, which could be measured with a Milligauss Meter. This specially designed shipping system for this purpose is available on the market and which becomes very convenient should you need to ship that by air frequently.

And the easiest and most economical method to meet FAA regulation is using sheet metal to seal out the magnetic field around all 6 sides of the shipping box and then use stuffing material to keep the magnets a distance from the sheet metal. And if your build does not figure out, you could check if there are openings between the sheet metal and then cover them with the very same material or even add another layer of stuffing material and sheet metal outside of your build.

QUESTION 07: CAN I BUY AND SELL ON AMAZON WEBSITE?

DIYMAG magnets has already maintained an active presence on this major marketplace for years and has already built a reliable and dependable supplier of magnets. In order to protect our reputation as a supplier and make sure that our clients receive high-quality products, DIYMAG magnets does not approve of any companies or individuals to sell our products on any of marketplace by using our brand, names, pictures, artwork, or other types of protected material to sell our products. And if sellers want to resell our products, and sellers must use their own photos, artwork, names, and brand to list their products for resale on this marketplace.

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We will dispatch all orders same day that are placed before 12:30 pm EST. All orders placed after this time would be dispatched the next working day. Once orders placed over the weekend (Saturday – Sunday) would be dispatched on Monday. Frequently Asked Questions About Shipping And Returns: QUESTION 01: DO YOU SHIP TO MY PLACE? We ship to all the States in the United States, USA territories, as well as the countries and regions all over the world where USPS, UPS, as well as FedEx could safely deliver your packages. To be more specific, we almost could ship to every place in North and South America, the European Union as well as the Middle East, Central America, East Europe, Asia, and Africa. And if the place address you type can not be delivered we would inform you of that. Generally speaking, that seldom happens. When you place an order, we will estimate delivery dates for you based on the availability of your goods and the shipping selections you select. Typically, the default shipping we use is USPS, UPS, and FedEx. And if you need other shipping methods, you can leave your message on the payment page, or contact us via Email or Skype. Depending on the shipping provider you select, shipping date estimates might show up on the shipping quotes page. Usually, the delivery time will not take over a fortnight. However, we highly recommend you select the default shipping method cause the delivery time even will not take more than 4 days. Please also note that all the orders you place on our website are free shipping. Unlike 99% of magnets providers on the other websites. As you can see that since magnets are special commodities, you should aware that in some case scenarios we might change the shipping courier from USPS to UPS just in order to have your order delivered safely. QUESTION 02: WHAT IS YOUR RETURN POLICY? You might return new, undamaged items within 15 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our mistake that contains you received an incorrect, damaged, or defective item, etc. After 15 days and up to 30 days, then a 15% restocking charge will be applied. Please notice that we will not take any returns after 30 days of delivery. If you want to get the full refund of your purchase, the returned items have to be in the original, undamaged conditions. If you decide to send the magnets back, it is vital to pack them with sufficient and sturdy stuffing material around the magnets in order to prevent damages during transportation, just like us to deliver the items to you since the magnets might attract to the shipping truck and probably get lost or damaged. We highly recommend using UPS or FedEx as the shipping method and claim enough insurance. DIYMAGNETS is not responsible for any shipping damages or losses that happened during the transportation when they are shipped back. Once we receive the returns we will check the product conditions and then make the refund accordingly. And you should expect to receive your refund within four weeks of offering your package to the return shipper, but, in many cases, you will receive a refund more quickly. The time period includes the transit time for us to receive your return from the shipper, this usually takes 5 to 10 business days, the time it takes us to process your return quest once we receive it, this typically takes 3 to 5 business days, and the time it takes your bank to process our refund request, that usually takes 5 to 10 business days. QUESTION 03: HOW CAN I MAKE A RETURN REQUEST? (01.) If you already made the purchase with an online account, you can log into your account and then click the link Completed Orders on the left of the screen. Select your reason for the return and then click the button and then SUBMIT RETURN REQUEST. (02.) If you made the purchase anonymously, then please Contact Us with your order number and details about the product you would like to return. And we promise we will respond quickly with instructions on how to return items in your order. QUESTION 04: HOW MUCH DOES THE SHIPPING COST? Unlike other websites, our website gives free shipping to all around the world. Whether you are in South America, Asia, or Africa, we will never charge you extra for the different locations you are in. Therefore, all you need to do is just place your order on your phone and wait for the product delivery. We use free shipping is just we want to offer the best shopping experience for all clients. And we offer free shipping does not mean the product quality will be affected and that never happens. Some places might not support USPS, UPS, and FedEx, do not worry about that, we will find the best and the most reliable shipper to deliver our products to you. QUESTION 05: HOW MANY DAYS DOES IT TAKE FOR MY ORDER TO ARRIVE? Number of Days to Arrive = Number of Days of Processing + Number of Days in Transit Number of Days of Processing is the number of days we take to handle your order. More than 99.5% of orders will take one business day to get ready. If we can not process your order within one business day we would contact you in advance. Since we do not operate on weekends, the orders placed on Friday and weekends might need up to two business days. The number of Days in Transit is what the carrier takes to deliver the order to you once it is picked up. It mainly depends on the carrier and the shipping method you select. Typically, that time will not take more than 15 days. QUESTION 06: HOW TO SHIP MAGNETS SAFELY? AND HOW TO SHIP MAGNETS BY AIR SAFELY? In order to avoid magnets attract to the shipping truck or some handling equipment during transportation, all magnets have to be well packed to stay in the middle of the shipping box so it will not attract to these facilities through the wall of the carton box and then get lost. The basic method is to use light and sturdy material to wrap the magnets around and then set them in the middle of the box. Typically, we use whiteboard plus EPE foam, blister box, or EPE foam which will not become slack during the transit. The stronger the magnets, the more sturdy the material needs to be and so is the thicker the wrap. Keep in mind that ship magnets by air needs to follow FAA regulations to avoid interfering with the airplane navigation system. The modern airplane might not be influenced by the magnetic field caused by the permanent magnets, however, you never know what kind of airplane will be used to carry your magnets, therefore, follow FAA regulation is needed. One of the FAA regulations asks the Gauss rating of a parcel should be less than 0.0525 Gauss from 15 feet away, which could be measured with a Milligauss Meter. This specially designed shipping system for this purpose is available on the market and which becomes very convenient should you need to ship that by air frequently. And the easiest and most economical method to meet FAA regulation is using sheet metal to seal out the magnetic field around all 6 sides of the shipping box and then use stuffing material to keep the magnets a distance from the sheet metal. And if your build does not figure out, you could check if there are openings between the sheet metal and then cover them with the very same material or even add another layer of stuffing material and sheet metal outside of your build. QUESTION 07: CAN I BUY AND SELL ON AMAZON WEBSITE? DIYMAG magnets Inc. has already maintained an active presence on this major marketplace for years and has already built a reliable and dependable supplier of magnets. In order to protect our reputation as a supplier and make sure that our clients receive high-quality products, DIYMAG magnets Inc. does not approve of any companies or individuals to sell our products on any of marketplace by using our brand, names, pictures, artwork, or other types of protected material to sell our products. And if sellers want to resell our products, and sellers must use their own photos, artwork, names, and brand to list their products for resale on this marketplace.